ITIL FOUNDATION
It is an entry-level certification for IT professionals which will provide a general understanding of the key ingredients, terminologies, and building blocks of service management based on ITIL best practices.
What is in this course
This is a three days course for teams and individuals who need a perceptiveness into key components, core concepts, terminologies, and processes used ITIL service cycle.
The stages of this lifecycle include:
Service Strategy – focusing on understanding customer needs.
Service Design – focusing on turning strategies for services into a detailed Service description.
Service Transition – focusing on building, validating, and delivering.
Service Operations – focusing on the day-to-day care and feeding of services.
Continual Service Improvement – focusing on improvements to services.
Students will clasp the holistic approach of ITIL components, lifecycle stages, processes, roles, and their involvement in ITSM.
Who should attend?
ITIL Foundation is suitable for anyone working in IT services or who
- Has an interest in the subject
- ITSM Consultants
- ITSM Auditors
- Requiring more information about the ITIL best practice framework
- Want to transform existing service management practices into ITIL best practices
